Recruitment and Engagement Specialist
DrayNow is seeking a Recruitment and Engagement Specialist to directly manage the integration of new carriers and drivers into the our real-time, cutting-edge digital intermodal marketplace currently revolutionizing the freight industry. You will be providing professional customer service and ensuring the smooth flow of a driver first entering the DrayNow ecosphere to becoming a firmly established power user.
With the help of game-changing technology, DrayNow Engagement Specialists work to actively promote the brand of DrayNow to carriers across the country and ensure they have a seamless experience from day 1 to becoming firmly established on the platform. If the thought of being on the front lines of the revolution of an industry sounds like something you’d like to do every day then we should talk! You will report directly to the Director of Customer Success and learn the ins and outs of our CRM and processes across the organization.
We’re a small-but-growing team based out of Conshohocken, PA across from Spring Mill Station. We’re a supportive bunch that believes strongly in collaboration, communication, and creating innovative solutions to complex problems. As a company we firmly believe that family comes first, with everyone from our leadership on down exercising flexible hours to give school events, little league games, and family outings priority with no questions asked. We’re deeply invested in our work and seek to work with folks just as self-driven and passionate about our craft as we are.
DrayNow is rapidly disrupting the logistics Industry by solving the first and last mile problem, starting with the intermodal freight segment. We are the first to create a real-time marketplace for the expanding intermodal freight segment of the shipping market that facilitates frictionless real-time interactions connecting Truckers and Customers to seamlessly haul intermodal loads throughout the United States.
Who we’re looking for:
Effective Multi-Tasker: Able to drive performance while juggling multiple tasks at once
Proactive Problem Solver: Seeks out potential issues and resolves them before they become failures
Tech-Savvy: Seamlessly navigates software
Top-Notch Communicator: Clear, concise, friendly and helpful
Attention to Detail: Nothing slips by you, you’re a hawk
Positive Attitude: Always finding the silver lining; the glass is half full
Wants to Win: Wants the ball, refuses to stay knocked down and loves living on the edge of the impossible
Thrives in a Fast-Paced Environment: At their best when things become intense
Coachable: Passionately and collaboratively pursues growth and improvement
Treats People with Respect: Always professional and courteous
Your responsibilities include:
Communicate with carriers and drivers to ensure smooth integration onto our platform
Effectively solve ad-hoc carrier and customer issues as needed
Provide professional, empathetic support to customer and driver inquiries, and utilize proper protocol to resolve issues
Proactively identify and solve issues
Collaborate with Marketing to demonstrate customer communication campaigns
Provide continuous customer feedback to Product and Engineering team
Special projects as needed
Understand the Operations Specialist role and be able to fill in as needed
B.S. or B.A. that has led to you being a rock-star communicator
Validated results in prior role
At least 3-5 years of prior account management recruiting, or other relevant industries, preferably within enterprise software or SaaS
Expertise CRMs, preferably HubSpot
Proficiency communicating data via Excel, HubSpot and other business intelligence tools
Ability to travel up to 5% of the time
Demonstrate all of our company values at all times:
Interested? Here’s what we offer:
Friendly, casual office environment complete with 70-inch TVs, standing desks, and fully stocked kitchen
Chance to join a high-energy startup team in the midst of explosive growth
Vision, Medical, Dental insurance
Let’s talk! Introduce yourself to our Talent Consultant, Kat Marra, at firstname.lastname@example.org. For extra points, include a resume or LinkedIn profile along with anything else you’d like to share.